Refund policy

MAISONLUX™ QUALITY ASSURANCE & DEFECT-ONLY POLICY

At MaisonLux, every luxury velvet jewelry wallet undergoes a strict multi-point quality inspection and custom packaging phase before departing our fulfillment hub. Because of our thorough inspection process, all sales are final. We do not accept returns, exchanges, or refunds for buyer's remorse or simple change-of-mind requests.

1. DAMAGE & MANUFACTURING DEFECTS
Refunds or replacements are granted strictly in the event that your item arrives physically damaged or possesses a distinct manufacturing defect. You must inspect your order upon receipt and contact us within 48 hours of delivery at info@maisonlux.co.uk if the item is defective or damaged so we can evaluate the issue.

2. REQUIRED PROOF OF FACTORY FAULT
To process an exchange or refund for a damaged item, you must email info@maisonlux.co.uk with:
• Your original order number
• High-definition, clear photos or a short video demonstrating the exact problem, damage, or defect.

3. RESOLUTION PROCESS
Once our team verifies the physical damage or factory flaw, we will immediately arrange for a brand-new replacement unit to be shipped to your UK doorstep completely free of charge, or issue a store credit/refund. Unapproved items sent back to our facility without prior written verification will not be processed.